FAQs

Shipping Worldwide: Yes, we proudly ship to customers worldwide.

Accepted Payment Methods: We gladly accept payments through all major credit cards. (VISA, Mastercard, AMEX)

Order Changes and Cancellations: To provide swift service, any request to change or cancel your order must be made within 12 hours of placing the order. Regrettably, requests beyond this timeframe cannot be accommodated. However, you can return your order for a full refund upon receiving it.

Order Processing Time: All orders are meticulously processed in our warehouse. Please consider potential processing delays during peak seasons and holidays. We aim to process orders swiftly, typically within 1-4 business days from the order date, followed by shipment the subsequent business day.

Order Delivery Time: Due to high demand, order deliveries may experience slight delays.

Non-Delivery and Eligibility for Refund: If your order doesn't reach you within 30 days after shipping, you are eligible for a full refund.

Customs and Taxes Responsibility: The prices displayed on our website are tax-free in US Dollars. Be aware that you may be responsible for customs duties and taxes upon receiving your order. These fees are determined by your local customs office and are your responsibility. We are not accountable for customs-related delays.

Contacting Timeless Beauty: Feel free to get in touch with us at OfficialShopTimelessBeauty@gmail.com, where our dedicated customer service team is ready to assist you with your inquiries.

Returning Items: To initiate a return, please contact us at OfficialShopTimelessBeauty@gmail.com.

Defective/Incorrect/Damaged Items: If you receive merchandise that is defective, incorrect, or damaged, please contact us promptly. Provide your order number, photographs of the item(s), and any relevant information. We will work diligently to resolve your issue.

Refund Timeline: All refunds will be credited to your original payment method. If you used a credit or debit card, refunds will be processed within 7-10 business days after receiving the returned item or cancellation request. For specific questions about the timing of the credit posting to your account, please contact your card-issuing bank. If you haven't received your refund yet, consider these steps: Contact your bank or credit card company and allow some time for the refund to be posted to your account.